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Broadcast Messages

Overview​

The Broadcast Messages management screen in MonoChat allows businesses to send messages to multiple recipients simultaneously. This feature is useful for announcements, updates, and promotions. To efficiently manage and send broadcast messages, follow these steps: Setting Template Message, Setting Message List, and Sending Broadcast Messages.

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Broadcast messages are currently only available via Whatsapp Business Channel!

Steps to Manage and Send Broadcast Messages​

1. Setting Template Message​

You need a template message to send bulk messages via Whatsapp Business API. A template message ensures consistency and saves time when sending similar messages to multiple recipients.

  1. Click on the Channels tab within the Chat Settings section.
  2. Click on the Template Messages button.
  3. Click on the New Template button.
  4. Enter the required details such as the template name, message content, and any placeholders for dynamic content.
  5. Click Save to create the template message.

2. Setting Message List​

The message list is a compilation of recipients who will receive the broadcast message.

  1. Navigate to the CRM section.
  2. Please apply your filter to be able to access the people you want to send to.
  3. Enter the list name and select the recipients. You can choose from existing contacts or import a list.
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Check out the documentation for more information on how to import lists.

  1. Click Send Bulk Message to create the message list.
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3. Sending Broadcast Messages​

Once you have your template and message list ready, you can send out your broadcast messages.

  1. Click on the Send Bulk Message tab within the CRM section.
  2. Select the template message you want to use.
  3. Select the message list of recipients.
  4. Review the message content and recipient list.
  5. Click Send to broadcast the message.
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Marketing Benefits​

  • Wider Reach: Send messages to a large audience quickly and efficiently.
  • Consistency: Ensure your messaging is consistent by using pre-defined templates.
  • Personalization: Use dynamic content placeholders to personalize messages for each recipient.
  • Cost-Effective: Save time and resources by automating message distribution.

Use Cases​

  • Promotions: Announce new products, sales, or special offers to your customer base.
  • Updates: Inform customers about changes to services, policies, or business hours.
  • Event Invitations: Send invitations and reminders for webinars, conferences, or other events.
  • Customer Engagement: Share newsletters, tips, and educational content to keep your audience engaged.

Summary​

The Broadcast Messages management feature in MonoChat allows businesses to efficiently send messages to multiple recipients. By setting up template messages, creating message lists, and sending broadcasts, you can ensure effective communication with your audience.

For any assistance with managing your broadcast messages, please refer to the help section or contact our support team.