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Channels

The Channels feature allows businesses to connect and manage various messaging platforms such as WhatsApp Business API, Facebook Messenger, Instagram, Telegram Bot, and WebChat. Businesses can add multiple instances of the same type of channel, enabling them to send and receive messages through these platforms seamlessly.

Accessing Channels​

  1. Navigate to the Settings section from the sidebar.
  2. Click on Chat under the Settings menu.
  3. Select the Channels tab.
Channels Page

Adding a Channel​

  1. Click the Connect button on the right-hand side.
  2. A list of available channel types will appear.
  3. Select the type of channel you wish to add (e.g., WhatsApp Business API, Facebook Messenger, Instagram, Telegram Bot, WebChat).
  4. Complete the related steps according to the selected channel type.
Connect Channel

Connect Channel Drawer

WhatsApp Business API (Gupshup)​

  1. Select WhatsApp Business API (Gupshup) from the list.
  2. Fill in the necessary details: phone number, APP ID, APP Name, and WAB API Key.
  3. Click Save to add the channel.

Instagram Business​

  1. Select Instagram Business from the list.
  2. Follow the prompts to authorize and configure the channel.

Facebook Messenger​

  1. Select Messenger from the list.
  2. Follow the prompts to authorize and configure the channel.

Telegram Bot​

  1. Select Telegram Bot from the list.
  2. Enter the Telegram Bot Key.
  3. Click Save to add the channel.

WebChat​

  1. Select WebChat from the list.
  2. Fill in the necessary details: Name, Site URL, Welcome Message, etc.
  3. Click Save to add the channel.

Getting Contacts to Message You​

Most messaging apps require contacts to initiate the conversation before you can engage with them. To encourage new contacts to reach out, MonoChat offers QR codes and chat links as effective solutions. QR codes are perfect for use on posters, flyers, receipts, packaging, and business cards. Meanwhile, chat links make it easy for people to message you directly from social media posts, emails, and websites, seamlessly connecting you with your audience.

To create a QR code or a click-to-chat link, navigate to Settings > Chat > Channels and find the link generator button next to your channel.

QR Generator

Create a Custom QR Code​

Generate a QR code for your WhatsApp Business API, Instagram, or other messaging channels and share it through various platforms. In the link generator drawer, select the QR code tab. You can create a pre-written message that will automatically populate when someone scans your QR code, making it easier for them to contact you. The QR code will automatically update whenever you change the message.

You may also choose to leave the message field empty, allowing users to start a conversation from scratch when they scan the QR code.

Create QR Drawer

Once you are satisfied with your message, click the download button to download your QR code.

Click-to-Chat links are a great way to invite people to start a conversation with you on MonoChat. In the link generator drawer, select the click-to-chat tab. You can set up a pre-written message that will automatically appear when someone clicks on your chat link, streamlining the process for them to get in touch with you. The link will update automatically whenever you modify the message.

Alternatively, you can leave the message field blank, giving users the option to start a new conversation from scratch when they click the link.

Once you are satisfied with your message, click the copy button to copy your click-to-chat link.

Step 3: Promote Your Messaging Channels​

Promote your messaging channels by embedding custom links and QR codes in your email signature, website, and social media profiles, and sharing them through marketing campaigns and newsletters. Regularly highlight your MonoChat channels on social media, in email campaigns, and on your website to drive more contacts and enhance your communication strategy.

Managing Channels​

  • View: To view the details of a connected channel, click on the channel name in the list.
  • Edit: To edit the configuration of a channel, click on the edit icon next to the channel name. Make your changes and save.
  • Delete: To remove a channel, click on the trash icon next to the channel name. Confirm the deletion when prompted.

Best Practices​

  • Integration: Ensure that each channel is properly integrated and authorized to avoid any disruptions in communication.
  • Redundancy: Consider adding multiple instances of critical channels to ensure redundancy and continuous availability.
  • Monitoring: Regularly monitor the performance and status of each channel to quickly address any issues that may arise.

By utilizing the Channels feature, businesses can efficiently manage their customer communications across multiple platforms, enhancing their reach and responsiveness on the MonoChat platform.