What is MonoChat?
MonoChat is a conversational business platform that allows companies to manage all their communication channels in one place. By integrating with popular platforms like Whatsapp Business API, Instagram, Facebook, Telegram, and WebChat, it simplifies customer interaction, preventing missed messages and data loss.
With its user-friendly interface, MonoChat enables you to manage messaging, store customer information, make sales, receive payments, provide after-sales support, all from one place. Additionally, it protects all your data with strong security measures.
Conversational Business
Unified & Shared Inbox
• Centralized location: MonoChat’s inbox feature allows you to view and reply to messages from all your connected channels in one centralized location, managing communications from different platforms (Facebook Messenger, WhatsApp Business API, WebChat, etc.) seamlessly.
Message Management
• Messages from all channels: Messages from all your connected channels are consolidated into a single inbox, allowing you to manage all customer interactions centrally without switching between different platforms.
• Quick replies: The inbox is equipped with features for quick replies, including predefined responses, shortcuts, and auto-complete functionalities, enabling you to respond to messages instantly.
• Hybrid chat feature:
• Seamless intervention: With our Hybrid Chat feature, you can intervene at any time during the Chatbot’s interaction with the customer, allowing for a smooth transition from automated responses to human intervention when needed.
• Manage conversations: Take control of the conversation by adding pre-defined messages or typing custom responses in real-time to ensure that customer queries are addressed promptly and accurately.
Customer Experience
• Fast response times: Provide quick and effective responses to messages, enhancing customer satisfaction. The tools provided by MonoChat enable you to offer faster solutions to customer issues and requests.
• Consistent communication: Using the same inbox for all team members ensures consistent and coordinated customer experiences. This prevents customer inquiries from going unanswered and allows for seamless tracking of all interactions.
Rich Media Support
• Multimedia integration: Enhance the customer experience by integrating various forms of media into your conversations, including images, videos, PDFs, and other documents.
• Voice and video calls: For more complex inquiries or a more personal touch, initiate voice and video calls to provide detailed explanations and build stronger customer relationships.
Tagging and Filtering
• Tagging and filtering: Tag and filter incoming messages to make it easier to find and manage specific messages or types of messages quickly.
Autonomous Flows
Chatbots & Hybrid Chat
Customizable chatbot
• Personalized greetings: Customize the Chatbot to deliver personalized greetings and messages, ensuring a warm and welcoming first impression.
• Tailored responses: The Chatbot can be programmed with pre-defined responses tailored to address common customer inquiries efficiently.
Bulk Messaging
Sending bulk messages
• Targeted distribution: Send bulk messages to all registered contacts or specific recipients by applying filters or making custom selections.
• Compliance with KVKK: Filter communication to comply with the Personal Data Protection Law (KVKK) regulations, ensuring your messaging campaigns adhere to legal standards regarding data privacy and permissions.
• Channel flexibility: Choose to send messages either through WhatsApp Business API or another channel of your choice, depending on your communication strategy and audience preferences.
Reporting and metrics
• Message delivery status: Track the delivery status of your messages to ensure they reach their intended recipients promptly and effectively.
• Interaction metrics: Monitor interaction metrics such as open rates, response rates, and engagement levels to gauge the effectiveness of your messaging campaigns and adjust your strategies as needed.
All In One Business
Team Collaboration
• Collaboration with team members: The inbox allows collaboration with your team members. You can add notes to messages, assign specific messages to specific team members, and enhance internal communication.
• Real-time collaboration: Work on the same message thread in real-time with your team members. You can see each other’s responses and coordinate effectively to address customer inquiries.
• Collaborative handling: Multiple agents can collaborate on a single conversation, ensuring that customers receive the best possible assistance. Agents can seamlessly take over from one another without losing context.
• Efficient work distribution: Conversations can be assigned to specific agents based on their expertise or workload, ensuring efficient handling of inquiries and preventing bottlenecks.
• Real-time collaboration: Agents can communicate with each other within the platform, sharing insights and information to resolve customer issues more effectively.
Benefits
• Enhanced customer experience: By providing a seamless blend of automated and human interactions, you can ensure that customers receive prompt and accurate assistance.
• Flexibility and control: The ability to intervene and manage conversations at any point gives you the flexibility to handle diverse customer needs effectively.
• Improved engagement: Rich media and real-time communication options improve customer engagement, making interactions more interactive and informative.
• Streamlined support: Multi-agent support ensures that your team can handle higher volumes of inquiries efficiently and collaboratively, leading to faster resolution times and improved customer satisfaction.
All-In-One Management
• Unified panel for all operations: Gather all your operations in a single panel. With MonoChat, you can design the platform according to your specific business workflows, freeing yourself from external dependencies.
• Customizable for your business needs: MonoChat can be tailored to fit your unique business processes, ensuring that all necessary tools and functionalities are integrated into one cohesive system.
• Eliminate external dependencies: By using MonoChat’s comprehensive suite of features, you can reduce reliance on multiple third-party tools and services, simplifying your business operations and enhancing efficiency.
Reporting and Analytics
• Reporting and analytics: Analyze message traffic and response times within the inbox, and generate performance reports to continuously improve your customer service.
Benefits
• Enhanced customer experience: By providing a seamless blend of automated and human interactions, you can ensure that customers receive prompt and accurate assistance.
• Flexibility and control: The ability to intervene and manage conversations at any point gives you the flexibility to handle diverse customer needs effectively.
• Improved engagement: Rich media and real-time communication options improve customer engagement, making interactions more interactive and informative.
• Streamlined support: Multi-agent support ensures that your team can handle higher volumes of inquiries efficiently and collaboratively, leading to faster resolution times and improved customer satisfaction.
MonoChat Mobile
• MonoChat in your pocket: Manage all your accounts on the go with MonoChat Mobile! Enjoy seamless operation and efficient management from your smartphone.
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