📄️ Inviting Teammates
The Agents Management feature in MonoChat allows businesses to manage individual team members who interact with customers. This includes adding new users, updating user details, and assigning roles to ensure that each team member has the appropriate permissions.
📄️ Workgroups
The Workgroups Management feature in MonoChat allows businesses to organize users into specific groups based on their roles or responsibilities. This helps in structuring the team efficiently and enables better management and assignment of tasks or sessions to the appropriate groups.
📄️ Roles
The Roles Management feature in MonoChat allows businesses to define and manage roles within the organization. This ensures that each team member has the appropriate permissions to perform their tasks effectively.
📄️ Working Hours
The Working Hours Management screen allows businesses to set and manage their operational hours. This ensures that the MonoChat platform operates within the defined working times, enhancing customer interactions and managing team availability efficiently.