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Short Messages

The Short Messages feature allows users to send pre-defined messages quickly without having to type them out each time. This is especially useful for common responses, saving time and ensuring consistency in communication.

Accessing Short Messages​

  1. Navigate to the Settings section from the sidebar.
  2. Click on Chat under the Settings menu.
  3. Select the Short Messages tab.
Short Message

Adding a Short Message​

  1. Click the + Create button on the right-hand side.
  2. A new screen will appear allowing you to create a Short Message.
Short Message Create

  1. Enter a Command for the message (this acts as a shortcut).
  2. Enter a Sort value to define the order of the message in the list.
  3. Select the Type of the message (e.g., Text).
  4. Enter the Message you wish to save.
  5. Click Save to add the message to your list of Short Messages.

Using Short Messages​

  1. In any chat conversation, click on the Short Messages icon (usually represented by a quick message icon).
  2. Select the message you want to send from the list of predefined messages.
  3. The selected message will be inserted into the chat input box. You can then send it as is or make any necessary modifications before sending.

Managing Short Messages​

  • Edit: To edit a Short Message, click on the edit icon next to the message. Make your changes and save.
  • Delete: To delete a Short Message, click on the trash icon next to the message. Confirm the deletion when prompted.

Best Practices​

  • Consistency: Use Short Messages for frequently used responses to maintain consistency in your communication.
  • Relevance: Ensure that the pre-defined messages are relevant and up-to-date.
  • Customization: Regularly review and customize your Short Messages to reflect any changes in communication strategies or customer queries.

By utilizing the Short Messages feature, you can enhance your efficiency and maintain a high standard of customer service on the MonoChat platform.