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Managing Support Plans

For businesses that require prioritized support, MonoChat offers support plans that provide enhanced customer service.

Accessing the Support Plans Screen​

  1. Navigate to the Billing section from the main menu.
  2. Select the Current Support Plan tab to view details about your active support plan.
Support

Viewing Current Support Plan​

In the Current Support Plan tab, you can see details about your active support plan, including the type of plan and the start date.

Subscribing to a Support Plan​

  1. To subscribe to a support plan, click on the Create button located in the top-right corner of the screen.
  2. Select the desired support plan from the list of available options.
  3. Follow the on-screen instructions to complete the subscription process.

Benefits of Support Plans​

Support plans offer businesses access to prioritized support from MonoChat's Customer Success team, ensuring quicker response times and dedicated assistance for any issues or inquiries.