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Managing Account Balances

MonoChat allows businesses to maintain a balance for various services, ensuring uninterrupted access to features like WhatsApp messaging, monthly subscriptions, and usage-based fees. By keeping your balance topped up, you can avoid any service disruptions.

Adding Funds to Your Balance​

  1. Navigate to Billing:
    • Go to the Billing section under Settings in the MonoChat admin panel.
Balances

  1. View Balances:

    • Under the "Balances" tab, you can see the current balance for different currencies such as EUR, USD, and TRY.

  2. Deposit Funds:

    • Click on the "+ Deposit to Balance" button to add funds to your balance.
    • Enter the amount and select the currency.

  3. Enter Payment Details:

    • Although the payment details are not mandatory, filling out the form helps keep more detailed records.
    • Provide information such as First Name, Last Name, Email Address, Address, City, Country, and Post Code.

  4. Save:

    • Click on the "Save" button to complete the deposit process.

Managing Balances​

  • Monitor Balances:

    • Regularly check the balance to ensure there are sufficient funds for ongoing services.
    • The balance is used for various charges like WhatsApp Business API Meta message fees, monthly subscription fees, and any usage overages.

By maintaining a positive balance, businesses can ensure continuous access to all MonoChat services without interruptions. This proactive approach to balance management helps in avoiding any potential disruptions and ensures smooth operations.

For any issues or further assistance, please contact our support team.