Support Plans
Overview
The Support Plans management screen in MonoChat allows businesses to manage their support plans efficiently. Businesses can choose the support plan that best suits their needs, ensuring they have access to the right level of support. Additionally, businesses can track their historical support plans for reference and record-keeping.
Accessing the Support Plans Management
- Navigate to the Partner section from the Settings.
- Click on the Support Plans tab.
Managing Your Support Plans
Viewing Current Plan
The Support Plans tab displays the active support plan for your business. Here you can see the plan's name, status, and the date it started.
Changing Support Plan
To change your support plan:
- Click on the Change Plan button located on the right-hand side.
- A list of available support plans will be displayed.
- Select the desired support plan from the list.
- Follow the on-screen instructions to confirm and activate the new plan.
Viewing Historical Plans
You can also view the historical support plans that your business has used:
- Within the Support Plans tab, you will find a history of previously used plans.
- Each entry shows the name of the plan, its status (e.g., active, expired), and the dates it was active.
Benefits of Managing Support Plans
- Improved Support: Ensure your business has the right level of support for its needs.
- Flexibility: Easily switch between support plans as your business requirements change.
- Transparency: Keep track of all the support plans you have used in the past, ensuring complete transparency in your support history.
Summary
The Support Plans management feature in MonoChat provides businesses with the tools to manage their support plans effectively. Whether you need to change your plan or review your past support subscriptions, the intuitive interface makes it easy to handle your support needs.
For any assistance with managing your support plans, please refer to the help section or contact our support team.