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Introduction

What is MonoChat?​

MonoChat is a conversational business platform that unifies all communication channels—WhatsApp Business API, Instagram, Facebook, Telegram, WebChat, and SIP—into a single, intelligent workspace.

It enables organizations to manage every interaction efficiently: respond to messages promptly, maintain comprehensive person profiles, streamline customer support, automate workflows, and deliver consistent, personalized experiences—all within a single platform.

Designed with enterprise-grade security, MonoChat ensures data protection while empowering teams to collaborate effectively and provide superior customer experiences.

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Key Capabilities & Vision​

MonoChat brings automation, AI, and human collaboration together in one unified platform. Its vision is to make every interaction intelligent, every workflow automated, and every team more productive.

AI Orchestration​

Intelligent Workflow Management​

MonoChat’s orchestration engine connects chatbots, human users, business rules, and third-party systems into seamless workflows, enabling end-to-end automation across your entire customer journey.

Smart Routing​

  • Intent-based routing: Automatically direct inquiries to the correct bot, department, or human user using language, topic, or urgency.
  • Skill-based assignment: Route conversations to the user with the most relevant expertise.

Multi-Bot Collaboration​

  • Use multiple specialized bots (sales, support, onboarding, etc.) within the same conversation.
  • Smooth transitions between bots and human users with full context continuity.

Dynamic Personalization​

  • Context-aware responses using past interactions, data, and behavior.
  • Adaptive flows that adjust based on live user actions or conditions.

Conditional Logic & Automation​

  • Visual no-code flow builder for complex “if/then” logic.
  • Trigger-based actions such as CRM updates, ticket creation, or payment operations.

Integrated System Actions​

  • Connect your CRM, ERP, e-commerce, or ticketing system.
  • Use visual no-code integrations or create custom API actions.

Autonomous Flows​

Customizable Chatbots​

  • Personalized greetings based on time, location, or history.
  • Domain-specific responses for FAQs, product details, or support.
  • Multi-language support with automatic detection.
  • Fallback rules that escalate to a human when needed.

Smart Conversation Flows​

  • Drag-and-drop builder, fully no-code.
  • Conditional logic and dynamic decision trees.
  • Collect data like name, email, preferences, or booking details.
  • Use buttons, carousels, file uploads, date pickers, and more.

Hybrid Chat Experience​

  • Users can jump into a bot conversation at any time.
  • Live takeover without losing context.
  • Full visibility of all bot-collected data for smooth transitions.
  • Send routine tasks back to the bot after human intervention.

Conversational Business​

Unified & Shared Inbox​

Manage messages from all channels in one centralized panel—no switching apps, no missed messages.

Message Management​

  • View all incoming messages from connected channels in a single inbox.
  • Quick replies, predefined messages, shortcuts, and auto-complete tools.
  • Hybrid Chat support for seamless human intervention.

Bulk Messaging​

  • Send targeted messages to multiple people simultaneously.
  • Personalize messages using dynamic fields.
  • Schedule campaigns for optimal reach and timing.

Customer Experience​

  • Faster response times.
  • Consistent and coordinated team communication.
  • No unanswered or lost inquiries.

Rich Media Support​

  • Send and receive images, videos, documents, PDFs.
  • Start voice or video calls for complex cases.

Tagging & Filtering​

  • Tag messages for better organization.
  • Filter conversations to find exactly what you need.

All-In-One Business​

Team Collaboration​

  • Add internal notes, assign conversations, and collaborate in real time.
  • Multiple users can handle the same conversation without losing context.
  • Distribute workload by expertise or availability.
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Customizable Management​

  • Centralize all business operations in one place.
  • Build Custom Views to integrate internal business dashboards into MonoChat.
  • Eliminate external tools by unifying your workflows.

Reporting & Analytics​

  • Track message volume, response times, and team performance.
  • Generate insights to improve your organization’s operations.

Key Benefits​

  • Enhanced customer experience with efficient human + AI collaboration.
  • Full flexibility and control over conversations.
  • Strong engagement through rich media and real-time communication.
  • Higher efficiency through multi-user collaboration.

Who Is It For?​

MonoChat is designed for any organization that wants to centralize communication, automate workflows, and deliver exceptional conversational experiences. From small teams to large enterprises, MonoChat adapts to any operational need.

Organizations Using MonoChat​

Customer Support Teams​

Manage support conversations from one panel, automate FAQ flows, route messages intelligently, and reduce response times.

Sales & Growth Teams​

Run WhatsApp-based sales, capture leads automatically, build personalized conversational journeys, and increase conversion rates.

Marketing Teams​

Send targeted campaigns, manage audience segmentation, create automated promotional flows, and boost engagement.

Operations & Process Teams​

Automate repetitive workflows like confirmations, bookings, payments, or CRM/ERP updates—all inside MonoChat.

Enterprises​

Multi-organization structures, heavy API usage, custom flows, custom views, SIP channels, and advanced security needs.

Startups & SMBs​

Centralize all communication, scale efficiently, and manage operations from one place without costly tools.

Ideal Use Cases​

  • Multi-channel communication management
  • Automated sales, support, or onboarding flows
  • WhatsApp-based payment collection or promotions
  • Multi-bot collaboration in complex workflows
  • Integrating business systems directly into chat operations