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Views

MonoChat’s Views feature allows businesses to fully integrate their entire range of operational screens into the platform, enabling a unified and efficient workflow. This feature offers the flexibility to develop applications that bring all critical business processes into MonoChat, so users can manage tasks, interact with customers, and generate reports without needing to switch between different systems.

Comprehensive Integration​

With Views, businesses can design and implement tailored applications that integrate seamlessly with MonoChat. This means you can bring all essential business screens and processes into the platform, regardless of whether they involve external services or are purely internal to MonoChat. The result is a streamlined workspace where all operations can be managed from a single interface.

Flexible Application Development​

Views allow for the creation of highly customized applications that fit the unique needs of your business. Features of this capability include:

  • Custom Screen Design: Develop screens that show operational metrics, customer data, or other critical information, tailored specifically to your business needs.
  • Integration with External Services: Whether integrating with external systems or relying solely on MonoChat, you can design applications that seamlessly interact with other platforms or operate independently within MonoChat.
  • Page Widgets: Add widgets and components to screens to display various types of data, such as interactive charts, real-time updates, or task lists.
  • Advanced SDK Capabilities: Utilize MonoChat’s powerful SDK to create sophisticated applications that enhance functionality and streamline workflows.

Enhanced Agent Experience​

By bringing all business processes into MonoChat, users can manage their tasks and customer interactions from a single screen. This reduces the need to switch between different applications, improving efficiency and allowing agents to focus on delivering high-quality service.

Practical Applications​

  • Business Process Management: Design applications to handle and monitor key business processes, such as inventory management, project tracking, or sales operations.
  • Real-Time Data Management: Create screens that display live data and updates relevant to your operations, facilitating real-time decision-making.
  • Custom Reporting: Develop applications that generate tailored reports and analytics, providing insights into business performance and helping drive strategic improvements.

Key Benefits​

  • Unified Workspace: Integrates all necessary business screens into MonoChat, eliminating the need for multiple platforms.
  • Tailored Applications: Offers the ability to design applications specific to your business needs, enhancing operational efficiency.
  • Seamless Integration: Facilitates integration with external services or operates independently within MonoChat, providing flexibility.
  • Enhanced Productivity: Allows users to manage all tasks and interactions from a single interface, improving workflow and reducing time spent switching between systems.

MonoChat’s Views feature provides businesses with the tools to create a unified platform where all business processes can be managed seamlessly. By developing tailored applications and integrating various screens into MonoChat, companies can enhance operational efficiency and improve overall productivity.