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Core Capabilities

GridStudio capabilities are modular.
Think of them as building blocks, not features.

Conversation & Channel Layer​

  • WhatsApp Business API
  • WebChat
  • Instagram / Facebook
  • Voice & SIP (if applicable)
ipucu

Channels are never the limitation. Business logic is.

AI Layer​

  • LLM orchestration (OpenAI, Gemini, Claude, local)
  • Retrieval-Augmented Generation (RAG)
  • Intent detection
  • Function calling
  • Multi-agent flows
warning

We do not train foundation models from scratch.

Automation Layer​

  • Visual workflows
  • Conditional routing
  • Human handover
  • SLA & escalation logic

Integration Layer​

  • REST APIs
  • Webhooks
  • CRM & ERP systems
  • Internal tools