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Managing Account Balances

MonoChat allows businesses to maintain a balance for various services, ensuring uninterrupted access to features like WhatsApp messaging, monthly subscriptions, and usage-based fees. By keeping your balance topped up, you can avoid any service disruptions.

Go to Settings › Billing › Overview. From here you can see your current balance, your subscription plan and your support plan, with their renewal dates.

Settings › Billing › Overview with the balance card (Update and Deposit buttons), the Subscription Plan card and the Support Plan card, each with View plan details, Schedule and Change

Balance​

  1. Deposit Funds:
    • Press the Deposit button in the balance section.
    • Enter the amount you want to add.
    • Add a billing address by entering the required fields: Business name, Address, Post code, Tax information etc.
    • Click Save to continue; you will be directed to the payment page.
    • Follow the directions to complete your deposit.

When the payment arrives you receive a receipt by email and the amount is added to your balance.

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By maintaining a positive balance, businesses can ensure continuous access to all MonoChat services without interruptions. Usage-based charges (for example GupShup, OpenAI or Gemini) are charged separately based on your consumption.

You do not have to deposit first to buy something: see Paying for a plan or package directly.

Subscriptions​

  1. Update Subscription Plan:
    • Press the Change button in the subscription plan section.
    • Select the plan that fits your organization.
    • Switch between yearly or monthly options.
    • Click Change Plan and confirm.
    • Schedule future changes if needed using the Schedule button.

Renewal date​

The subscription plan card shows the plan's Renewal Date: the day the current term ends and the next one is charged. The support plan card shows its own renewal date. Click View plan details for the full details of the current term.

Which Plan Fits your Organization Better​

  • Basic / Free: Ideal for small teams or organizations just getting started. If you have a limited number of users, channels, or messages, this plan helps you test MonoChat without any commitment.

  • Growth: Best for growing organizations that need more users, higher messaging capacity, and multiple channels. Choose this plan if your team is expanding or if you expect higher volumes of communication.

  • Enterprise: Designed for large organizations or teams with complex workflows. This plan is suitable if you need fully customizable limits, advanced features, dedicated support, and optional on-premise or custom integrations.

Consider your team size, expected message volume, and level of support needed when choosing a plan.

Support Packages​

  1. Change Support Package:
    • Press the Change button in the support plan section.
    • Select the package that matches your organization's needs.
    • Click Change Plan and confirm.
    • Schedule future changes using the Schedule button.

Why You Might Need a Support Package​

  • If your team requires faster response times or priority assistance.
  • If you need hands-on guidance for setup, integrations, or troubleshooting.
  • If your organization expects high usage, large teams, or mission-critical operations.
  • If you want access to extended support hours or more dedicated help.

Paying for a plan or package directly​

Changing your subscription plan, changing your support plan and buying an extra package all work the same way:

  1. Your balance covers the price: the purchase goes through immediately and the price is taken from your balance.
  2. Your balance does not cover it: MonoChat asks for a billing address (only the first time) and opens checkout in a new tab. You pay only the shortfall, not the full price. The plan changes, or the package activates, as soon as the payment arrives.

How the shortfall is calculated:

PriceBalanceYou pay at checkout
60 USD45 USD15 USD
60 USD0 USD60 USD
60 USD−30 USD90 USD (the price plus what you already owe)

The amount is rounded up to the cent. An overdraft allowance never counts as money towards a purchase: it lets your service keep running for a while, but you cannot spend it.

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If a purchase cannot be completed after you have paid (for example the plan is no longer available to you), the money stays on your balance.

Workspaces billed through Microsoft Marketplace change their plan through the Marketplace, not in MonoChat.

Coupons​

If you have a coupon code, redeem it from the Coupons section of the Overview (Use Coupon) or from I have a coupon code on the Get started panel. The credit lands on your balance at once. See Coupons.

Balance warnings​

The Overview shows a banner when something needs your attention:

  • A payment is due soon and your balance will not cover it.
  • Negative Balance: your balance is below zero.
  • Service Restricted: your balance has gone beyond what your account is allowed to owe. Add at least the amount shown to restore full access.

The same situations are emailed to everyone who can see billing. See Notifications and Emails.

Overdraft and automatic archiving​

Some accounts have an overdraft: an allowance that lets the balance go below zero for a while without the service stopping. Ask support what your overdraft limit is.

If your balance stays below your overdraft limit for a number of days set by MonoChat:

  1. The workspace is archived at the end of its current subscription or support term, if the balance is still insufficient then. A term you have already paid for always runs to its end.
  2. Archiving disconnects the workspace's channels and stops all further charges.
  3. Everyone who can see billing receives an organization archived email.

Bringing the balance back above the overdraft limit stops the countdown. If the workspace was archived and you want it back, contact support.

For any issues or further assistance, please contact Support Team.