Chat Screen
Answer customers from the MonoChat inbox - reply with text, voice and media, use short and template messages, shortcuts, filters, history sessions and widgets.
Channels
Connect WhatsApp, Instagram, Messenger, TikTok, Telegram, WebChat, SMS and your own service via the Messages API, and forward channel events with webhooks.
Short Messages
The Short Messages feature allows users to send pre-defined messages quickly without having to type them out each time.
Termination Messages
The Termination Messages feature allows users to define messages that indicate how a chat session was ended.
Template Messages
Create WhatsApp template messages in MonoChat or in Meta WhatsApp Manager: categories, types, variables, buttons, carousels, OTP and Meta review.
Messenger Utility Templates
Send Meta-approved utility templates to Messenger customers after the 24-hour window, for order and account updates and appointment and event reminders.
WhatsApp Flows
Build WhatsApp Flows in MonoChat's visual designer, start from a template, preview, publish and duplicate them, without writing Flow JSON.
Message Types
The message types MonoChat sends and receives - carousels, posts and reels, comments, story replies, polls, contact requests, link previews, edits and reactions.
WhatsApp Identity
How MonoChat handles WhatsApp usernames and hidden phone numbers - how these customers appear, the identity details on CRM profiles, and how the send number is picked.
Others
The Translate feature in MonoChat allows users to translate messages within a chat session.